Contact
Talk to research support.
Questions about an order, a compound or lot documentation? Send us a message — we usually reply within one working day.
Response timeUsually within 1 working dayMon–Fri, 9:00–17:00 CET
Order supportTracking, changes & deliveryInclude your order number
COA requestsCertificates for any lotInclude the lot number from the label
ReturnsDamaged or incorrect itemsReport within 48 hours of delivery
COA request for lot — choose “Product question” below and include this lot number in your message.
Write your message
Fill in the details below — we’ll open a ready-to-send draft in your email app.
Quick answers
Common questions.
Orders placed on business days are normally dispatched within 1–2 working days once payment is confirmed. You’ll receive tracking by email.
Contact us as soon as possible with your order number. Orders that have not yet been packed can usually be changed or cancelled.
Please report it within 48 hours of delivery with photos of the packaging and items. See our Refund & Returns policy for details.
No. Our products are sold for in-vitro laboratory research only, and we do not provide guidance on human or animal use.
